We are looking for a Customer Support Rep (Dutch Speaking) to join our BUX Customer Support team based in Amsterdam. Our ideal candidate would work 40 hours per week.

Our team:

To work in the team you need to be a strong communicator, fluent in Dutch (and English). You should be flexible with working hours and serious about helping our expanding customer base. You will be one of the main contacts for our Dutch speaking clients, but also provide support in English to other users across Europe. We want someone who takes their work seriously, is responsible, can work independently, but is also a real team player who looks out for their colleagues. We need someone who is open to working in a scale up environment and can handle change, and can tackle challenges with a proactive ‘can do’ approach.

The responsibilities/Your day-to-day:

In this role, you will be part of a team of first line support reps providing assistance to
users of our BUX app. Some of the main daily support tasks are: 

● Building good relationships with our users and giving them the best possible
experience.
● Answer customer chats, e-mails, phone calls efficiently and with a high level
of quality.
● Keep up to date with developments at BUX and our various product offerings.
● Helping new users onboard to the app, ensuring they have a smooth
experience.
● Gathering and reporting user feedback to the business. You will work closely
with all parts of the business to make sure you can solve the issues in the
most efficient way possible.
● Translations and content creation to ensure our clients are well informed.
● Spotting possibilities to improve our procedures and following through to get
these implemented.
● Help maintain an accurate knowledge base within the support team.

The requirements:

● Fluent Dutch (and English). Additional languages are a plus.
● 1 to 2 years’ experience in Support related roles
● Interested in the financial markets and investing
● A strong communicator
● A fast learner and problem solver
● Eager to work in a scale-up environment
● Living in close proximity of Amsterdam

How we hire

To learn more about our approach to hiring and how to prepare for your interviews, check out our How we hire section.

Adjustments for the hiring process

We want you to feel empowered to show your best self during the application process. If there's anything we can do to accommodate you better (interview timing, place, etc), please let us know in your application form.

Our benefits

• International and fun work environment
• Company pension plan
  
• Flexibility is at our core, we offer a hybrid work environment (1-3 days at the office)
• Working from home & travel allowances
• Learning budget and full access to our learning and development platform
• A1 Dutch language course for you (and your partner)
  
• Delicious lunches at the office
• The possibility to work from abroad for 1 month every 12 months
• Take care of your mental and emotional well-being with unlimited appointments with psychologists or coaches through OpenUp
• Regular team gatherings and fun company events
• Corporate Urban Sports Membership 

BUX for everyone

At BUX, we’re committed to making investing accessible and affordable for everyone through our intuitive app. We believe that a diverse team with a range of backgrounds, skills, and perspectives is key to achieving this mission. By embracing diversity, we strengthen our ability to innovate and serve our customers better.

To fully benefit from our diversity, it’s essential that everyone feels safe, included, and valued. We are dedicated to creating a workplace where each of us can bring our full selves to work and contribute to our shared goals.